Billing and Payment Frequently Asked Questions
The list of FAQs below should help you answer common questions about your invoices from Xerox Canada. Depending on your contract type with Xerox Canada the style and presentment of your invoice may be slightly different. We hope you find these helpful.
If you cannot find the answer to your question, please contact us here, and a specialist will provide the answers you are looking for.
Meter Reads
Meter Reads
How do I submit meter reads to Xerox?
Xerox offers electronic meter read collection via our Remote Print Services offer. You may also submit reads online yourself or through our meter card system. To learn more click here to learn how to submit your meter reads.
Payment Options
Payment Options
What options are available to pay my invoices?
Xerox Canada recommends Pre-Authorized Debit (PAD) for lease invoices. We also offer payment through Electronic Funds Transfer (EFT) and Cheque remittance for all invoice types.
Billing Disputes/Inquiry
Billing Disputes/Inquiry
My invoice does not seem correct. Who can I contact to fix it?
You can submit your request to our Customer Relations team here.
Address Updates or Changes
Address Updates or Changes
How do I change my billing address?
You can submit your request to our Xerox Canada Customer Relations Centre online.
We are moving or have moved. How do I update the install address information?
Please see our Equipment Moves instructions at the bottom of our Account Management page here.
End of Lease Options
End of Lease Options
My service or lease agreement(s) are nearing expiry. What are my options?
To reduce disruption in your business Xerox lease and service agreements automatically renew at expiry. If your equipment is leased you may also purchase the equipment, return the equipment or replace the equipment with new Xerox equipment. To replace your equipment please contact your local sales representative. Should you wish to request a quote to purchase or remove your equipment please contact Customer Relations here.