Passer au contenu principalCliquez pour consulter notre Déclaration sur l’accessibilité ou contactez-nous si vous avez des questions concernant l’accessibilité.

Some hiking gear and a bag of Burts Potato Chips next to a stream

How Xerox’s IT Solution Recipe Improved Burts Chips

“As a company growing quickly, we need an IT partner we can really trust, and we have that in Xerox."

— Mike Cosby, Finance Director, Burts Chips

Burts Chips are made just right: by hand, in piping hot sunflower oil and seasoned with a pinch of sea salt. Customers love that approach—the UK company has grown 30% annually and its revenue tops more than $90 million per year.   

Yet Burts’s IT systems struggled to keep pace. Hands-on IT fixes from Finance Director Mike Cosby ate up 25% of his day, so he sought out a solution. 

Building on a decade-long relationship with ITEC, a Xerox Business Solutions company, Mike Cosby enlisted Xerox to revamp Burts’s virtual desktop infrastructure. He needed a bespoke technology service that could support Burts’s growth, allow the team to work from anywhere and free him up to fully lead the finance department. 

Xerox IT engineers “moved in” to Burts HQ to provide hands-on tech support. “We quickly identified that an on-site IT specialist would be a great resource for Mike,” says Darren Roseveare, Account Director, ITEC.   

At first, one Xerox IT specialist came in five days a week to support Mike Cosby. Burts added a second specialist to provide the entire staff on-site IT with coverage five a week. “Dedicated resources in-house have had a hugely positive impact on the way we operate,” says Mike Cosby. The time he’s spent on IT issues has dropped from 25% to 5%.   

To overhaul existing systems, the Xerox® IT Services team moved the company’s servers into the ITEC Data Centres, established a Citrix virtual desktop infrastructure, and installed a new Mitel phone system that enables call personalization —particularly useful when senior members of the team are working abroad.     

Freed from IT issues, Burts employees can better use their time dreaming up flavors and finding new partners, like Guinness Rich Beef Chili and its famous Firecracker Lobster Potato Chips. By Mike Cosby’s estimate, the bespoke IT solution has helped save up to 75% of the staff's time.  

“The company now enjoys fully unified comms between its many locations and numerous staff members,” says Darren Roseveare. “The business can count on its IT systems to run like clockwork as the business continues to grow.”   

"Our IT needs have changed over the years, and Xerox has created solutions that are right for us,” says Mike Cosby, who’s seen the business expand to selling popcorn and healthy snacks like lentil chips. “As a company growing quickly, we need an IT partner we can really trust, and we have that in Xerox."

Histoires de réussites de clients

Entendre Dorset bourdonner à nouveau Les abeilles et la technologie YouTube Vidéo
Fingers typing on a laptop keyboard, behind a transparent row of security icons

Xerox® IT Services

End-to-end IT solutions with 24/7/365 support for small and medium businesses.

Doctor examining a child

PharmaJet offre au monde la vaccination sans aiguille avec l’aide de Xerox

L’entreprise de Denver s’est associée à Xerox pour réorganiser ses systèmes de TI, ce qui lui a permis de faire aisément la transition vers le télétravail juste au bon moment.

Large flatbed truck driving past Bowe Machine Company building

Xerox Helps Bowe Machine Company Crush It

An IT upgrade led to a 10% increase in sales for this 64-year-old maker of car crusher rotors.

Articles connexes

  • An up close image of a technology chip with blue and orange coloring.

    Xerox et ITsavvy unissent leurs forces pour vous aider à surmonter vos difficultés informatiques

    Les solutions informatiques proposées par Xerox et ITsavvy permettent à davantage de bénéficier de services informatiques, grâce à l'IA générative, à la protection de la cybersécurité et aux solutions de transformation numérique.

  • Busy, fast paced office. People walking are blurred.

    IT Staffing Solutions

    See how Xerox Staffing Solutions can help you find experts that range from project managers and executives to PowerBI/data engineers & systems administrators; with an extensive network of experienced industry experts in IT and professional services.

  • AI hardware chip

    AI Isn’t Going to Take Your Job

    Discover how AI, in the hands of human experts, revolutionizes client experiences by addressing pain points and unlocking opportunities to deliver greater value.

  • city lights

    Managed IT Services Non-Profit Case Study

    See how a major housing Nonprofit turned to Xerox for Managed IT Services and grew its capacity to serve at-risk people.

  • glasses with binary code

    Essential Cybersecurity Insurance Protection for SMBs

    Learn how Xerox ensures small and medium-sized businesses qualify for cyber insurance and are protected against cybersecurity threats.

  • Hand on laptop showing security interface

    The Advantages of Automation

    Learn how Xerox® Robotic Process Automation Service provides customized solutions that free time and resources, unleashing businesses to dream even bigger and bolder than ever.

Partager